Client Overview: SortYourTrip
SortYourTrip is a fast-growing B2B travel solutions provider offering curated holiday packages, transfers, and local experiences. Prior to integrating with Leamigo, their operations were hampered by:
- Reliance on Destination Management Companies (DMCs) for rates;
- Email delays in price confirmations;
- Slow turnaround time (TAT) for sending quotations;
- Inconsistent pricing accuracy during sales calls.
Challenges Faced
| Challenge | Impact |
|---|---|
| Dependency on DMCs for pricing | Delay in sending quotes |
| Manual coordination through emails | Slower sales closure |
| Lack of real-time pricing | Inaccurate offers or outdated rates |
| Customer drop-offs due to long TAT | Loss in potential revenue |
Solution: Leamigo API Integration
Leamigo delivered a robust suite of APIs to SortYourTrip’s backend sales portal that enabled:
- Real-time pricing directly within their CRM;
- Instant quotation generation during live sales calls;
- Self-service tools for creating and managing packages;
- Access to airport transfers, land packages, chauffeur services, and activities globally.
This integration significantly reduced operational dependency on DMCs and eliminated the need for back-and-forth emails.
Key Results After Integration
| KPI | Before Leamigo | After Leamigo | Change |
|---|---|---|---|
| Average Sales TAT | 6 hours | 30 minutes | ⬇️ 90% |
| Customer Happiness Score | 3.8 stars | 5 stars | ⬆️ 31% |
| Average Deal Size | $420 | $470 | ⬆️ 12% |
| Sales Closure Rate | 21% | 34% | ⬆️ 61% |
Graph 1: Turnaround Time Before and After Leamigo
Average time to send quotes and close sale
Graph 2: Customer Happiness Score Improvement
Graph 3: Monthly Revenue Comparison
3. Monthly Revenue Growth
| Month | Revenue (Before) | Revenue (After) |
|---|---|---|
| Jan | $8,500 | $9,500 |
| Feb | $9,100 | $10,500 |
| Mar | $8,700 | $10,800 |
| Apr | $8,900 | $11,100 |
Testimonial
“With Leamigo’s real-time API integration, our team can now pitch and close on the same call. We’ve never moved this fast before, and the customers are loving the speed and pricing transparency. This partnership transformed our backend into a powerful sales engine.”
— Amit Patel, Sales Head, SortYourTrip
Conclusion
By integrating Leamigo’s API into their backend, SortYourTrip successfully:
- Reduced TAT by 90%;
- Boosted customer satisfaction to 5 stars;
- Increased average deal size and closure rates;
- Improved overall revenue by 12%.
Leamigo empowered SortYourTrip’s sales team with instant pricing, smart package creation, and real-time service validation—transforming their operations into a high-performance engine.